Current Openings >> Assistant Pro Shop Manager
Assistant Pro Shop Manager
Title:Assistant Pro Shop Manager
Department:Racquet Sports
Location:Westhampton Campus
Job Type:Full-time
The Country Club of Virginia is looking for a talented Assistant Retail Shop Manager for its Racquet Sports Division. The CCV is a full-service private club located in Richmond, Virginia, and is perpetually recognized as one of the top clubs in America as a result of its remarkable membership, world-class facilities, and exceptional staff.  

The Club's 7,600+ members support 1,111 acres containing two superb clubhouses situated seven miles apart, 54 holes of golf, racquet sports, fitness, aquatics, and multiple dining outlets and special event venues. In season, CCV employs a staff of over 600 and has an operating budget in excess of $30 million.  

Job Description:  
  • Assist the Pro Shop Manager in providing a consistently high level of personal service to the members, guests, and employees while maintaining a clean and safe working environment, responding to and anticipating needs, providing lateral support to staff, and promoting an environment of continual learning, training, and improvement. 
Responsibilities: ​ ​​​​​​
  • Provide Platinum Service to members, guests, and co-workers
  • Complete opening and closing procedures to ensure the shop is ready for business during normal operating hours
  • Assist members with shop purchases while also addressing complaints and concerns that may arise
  • Inform members about programs and upcoming events at CCV
  • Schedule court times/league play, register members for tournaments, and receive sign-ups for clinics
  • Assist Manager with purchasing, monthly inventory and stock valuation, creating displays, and maintaining the shop's overall appearance standards 
  • Assist Manager in the communication of Racquet Sports news and events through the Club's website, Club Columns, etc., and assist in activities related to Racquet Sports Advisory Committee business as well as represent the department on the CCV Safety Committee
  • String racquets; maintain the daily stringing schedule of work and the stringing database
  • Operate NorthStar POS computer system
  • Develop and train new employees as well as current staff
  • Attend departmental meetings and professional development programs
  • College degree or equivalent work experience
  • Retail or customer service experience required
  • Experience with racquet stringing machine preferred
  • CPR Certification or ability to obtain certification
Physical Demands: The physical demands are representative of those that must be met by an employee in order to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb or balance; stoop kneel, crouch or crawl. The employee frequently is required to stand, walk and sit. 

Richmond, Virginia: Richmond is known as a great place to live, with mountains, beaches, and the nation's capital each within a two-hour drive. Ranked #24 in U.S. News & World Report’s “Best Places to Live in the USA,” The metro area features more than two dozen craft beer breweries and a dynamic restaurant scene.
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